How long will the course take me?
It depends on how much you study each week, and how quickly you absorb information. As a guideline, most students will complete a module within 2 months at a slow steady pace.

How soon can I start the course?
Within 24 hours of the payment clearing our account. Note that some credit cards may require verification for your peace of mind.

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Does the price include the Official International exam?
No, the exam is not included.  For exam information and cost please feel free to contact info@2ko.co.za

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Do I get a certificate for the course?
Yes, once you have completed the course, we will confirm you have completed all sections of the course and all tests, and will then issue you a certificate by post. You pay only the postage fee. You can also print off your own course certificate. Log into the course and within the course click on the Course Tools tab on the left navigation. From here, click on the View My Scores tab. Your mastery percentage will be in the first paragraph on that page. If every lesson is scored at or above the mastery level (80%), you will see a certificate button near the bottom of the scores graph.

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How do I print the pages in a course?
There is a print button on every page. To print out a page simply click the print icon. Pages are printed with graphics and text as they appear on your screen.  You can only print each page separately and not the entire course.

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Skill assessment pre-course test
Before starting a course, you can take a Pre-Test to determine your starting level of knowledge on the course material. This is called the Skill Assessment. The Skill Assessment is a test composed of thirty randomly selected course questions. When completed, a summary of Skill Assessment scores by Unit is displayed.

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Simulations
Throughout the courses there are multi-step simulations to give you an opportunity to practice what you have learned. The STEPS button provides step-by-step instructions on how to perform the simulation, while the HINT button will give you a hint for each step.

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Supplied Files and Exercises
Many of the courses contain supplied files that you can use to enhance learning through practice in a live application. Exercises can be printed individually or all at once by following the onscreen instructions within the course, or you can access them any time by clicking TOOLS, then ABOUT THIS COURSE, then select the PRINTING EXERCISES or COPYING SUPPLIED FILES link and follow the instructions.

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Expected Time for a course
Each course is designed to take the average student approximately 20-30 hours of study time.  You have one year (365 days) to complete the course.

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What do I need to start?
In order to take one of our online courses, you need to have a computer with a connection to the internet. As some courses are graphics intensive it is not recommended for people still using dial up internet connections, where the connections speed is less than 33K.

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Complete Official Exams
If you would like to find a testing centre near you, use www.vue.com or www.prometric.com  - remember that official exams are different to the tests which come with the course. In order to be internationally certified, you must pass the international vendor exam. You cannot take the international exams online. They have to be completed at an authorised test centre at an additional cost.

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How can I pay for the course?
Payment for courses can be made by bank transfer (EFT), by credit card or by cheque. Cheques should be made out to 2KO International, and eft can be made to:

Account: Coalition Trading 616 CC 2005/036923/23
Account type: Current / Cheque
Bank: First National Bank
Branch Code: 204-009
Branch Name: Hout Bay
Account #: 6233 31 037 03
SWIFT CODE: FIRNZAJJ

Reference: Your name
PLEASE FAX / EMAIL THE PROOF OF PAYMENT
Fax: +27 21 418 6470 / info@2ko.co.za

Credit card payments are available directly from the course page

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How do I know my credit card payment has gone through?
The moment you pay by credit card, you will receive an email from Setcom detailing and confirming your purchase. Normally within 48 hours your transaction will appear on your credit card balance/statement. Finally, you will also receive a confirmation within hours from 2KO International that your order has been received.
If you do not receive any confirmation email from setcom or 2KO, it is highly unlikely the transaction was successful. You would be able to verify this by checking your account where you will find no funds will have been deducted.

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Can I pay off this course or must I pay in one lump sum?
We do provide payment terms - 4 months and 7 months.

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What happens if a course is replaced by a newer course?
We If you purchase a single course eg Cisco CCNA 640-802 and then Cisco brings out a new course eg CCNA 640-803 within the 12 months of your course access the following will happen:

If you bought just the single course (CCNA 640-802) then you will complete the course as usual.  However, ff you bought the course (CCNA 640-802) as part of a pack / bundle then as soon as the newer course is released it will be added to your list of courses automatically, and the next time you log in, it will be there for you to use immediately.

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